Quality Guarantee
ROYI-SAL: QUALITY GUARANTEE
As a leading international designer, manufacturer and distributor of jewelry, Royi-Sal has been synonymous with excellence since 2001. Based in Bangkok but European -owned, we are able to offer gold jewelry, silver jewelry, fashion jewelry, body jewelry and crystal jewelry of consistently high standards at surprisingly affordable prices.
With an extensive product range that includes in excess of 5,000 unique items with almost limitless possible variations in colour material, shape, stones and designs, Royi-Sal has a jewelry item for everyone and every occasion, but is our commitment to quality that sets us apart from the competition.
So just how do we ensure that we maintain a consistent level of excellence in both our products and services? At Roy-Sal, we care that our customers receive the best from us, but it’s what we do that makes the difference.
We begin by setting the most stringent quality control standards in our manufacturing processes. As such, all our products pass the standards required in Europe and the United States. In fact, whichever rule is stricter, that is what we follow for all our markets.
If, for example, the United States has stricter rules about the use of lead, then we use those rules as our standard for all our customers. Conversely, if Europe has more stringent regulations regarding the use of nickel, then that becomes the benchmark for all our jewelry.
We also use an independent British laboratory to conduct our product testing and make sure we consistently meet these high standards. We can also provide our customers with certified guarantees of quality if they require it. For instance, if customers request proof that our body jewelry is lead-free or nickel-free, we can provide the necessary certification.

All our gold is stamped and tested for karat content before it is shipped, and we use 925 silver in our silver jewelry. While we are flexible with our customers’ requests, we never compromise on quality and prefer not to do business in such cases rather than damage our reputation.
As part of our continued commitment to excellence, Royi-Sal is currently in the process of becoming accredited by ISO9002.
In terms of service, every customer is assigned an individual contact officer so that they always deal with the same person. In this way, we get to know your exact needs and preferences. To further enhance this experience, we maintain a full and comprehensive data base on all our customers purchasing patterns.
We also have strict internal rules about service which have to be adhered to at all times. Every order and customer interaction follows this system precisely and promptly to minimize the possibility of any problems developing and to ensure customer satisfaction.
In the extremely unlikely event that there is a problem with any of our products, you can return it to us and we guarantee that we will either repair or replace it and return it to you at our expense.
At Royi-Sal, we are always prepared to go the extra mile to provide products and services of the highest quality. It is this commitment to excellence that keeps our customers coming back and sets us apart from the competition.