Royi Sal Co., Ltd. values our relationship with you. We want you to be completely satisfied with your purchase. If for any reason you wish to return a Royi Sal product, you may do so under the following policy, which applies to all returns, refunds and exchanges.

Return Policy

All sales are final. Once a customer confirms an order, it cannot be cancelled or changed, but it can be delayed with proper notification.

Incorrect products or product shortages must be reported, within 14 days of purchase. Please call our Customer Service Center at +66 (0) 265-09-212 or email us at sales@royisal.com. After 14 days the order is considered closed.

Be sure to have your invoice and style number, provided by Royi Sal Co., Ltd, handy. We will issue you a Return Merchandise Authorization (RMA) number, which must be clearly marked on the outside of all packaging.

All returned products must be returned in proper packaging, in order to protect against loss or damage. Defective products must be returned within 30 days after receiving an a Return Merchandise Authorization (RMA) number.

Shipping

    Returned products must be shipped to our Head Office at:
    • Royi Sal Co., Ltd.
    • Attn: Returns
    • 888/34-35 Phloen Chit rd., Lumpinee
    • Pathumwan, Bangkok 10330, Thailand

We will pay for shipping ONLY if the product is being returned due to an error in processing or shipping, or the product is defective. Otherwise, you are responsible for paying the shipping charges for any items returned or exchanged.

When shipping products back to us, forward to Royi Sal Co., Ltd. a copy and retain a copy of the tracking number from the shipping carrier for your records, so that all parties can track the shipment.

Email tracking information to us at sales@royisal.com. Products returned more than ten (10) days from the shipping date will not be refunded or returned to you. We recommend that you insure the shipment against loss or damage.

Restocking Fee

A restocking fee of 15% will be charged for all products returned.

Damaged Items and Shortages

Any defective product may be returned within 14 days of purchase, provided that it is unused and in good condition. To return a defective product, call our Customer Service Center at +66 (0) 265-09-212 or email us at sales@royisal.com

Approximately 4-8 weeks is required to receive and process the required replacement merchandise. Be sure you notify us as early as possible.

Refunds

Any refunds issued will be for the purchase price of the returned item(s). Shipping, handling and import charges are non-refundable. Any rebate associated with the returned products will be voided.

For refunds on products paid for by credit card or debit card, a refund will be issued to the credit / debit card used for the original purchase.

For refunds on products paid by check, money order, or wire transfer, your refund will be issued in the form of an in-store credit or an exchange for an item of equal or lesser value. We will not under any circumstances issue a refund check.

Non-Returnable Items

Clearance items and items sold at a discounted price are sold “AS IS” – no refunds, no returns on these items.

Custom designed / built / engineered products are non-returnable and non-refundable.

Undeliverable Merchandise

You are responsible for all transportation and shipping fees on orders that are refused, returned to sender or undeliverable by our carrier.